WARRANTY INFORMATION
All Penn-Union tools including hydraulic and mechani- cal crimping tools, battery powered crimping tools, hydraulic and mechanical cable cutters, hydraulic pumps, pressure gauges and accessory items carry a one (1) year warranty against defects in materials and manufacturing from purchase date. Cutting blades, batteries, and chargers are NOT covered under this warranty as they are considered expendables. Penn-Union warrants all new tooling products to be free of defects in materials and manufacturing for a period of one (1) year from the date of sale. Upon receipt or notification of a defective product within the warranty period, it will be replaced or repaired at Seller’s option free of charge.
Seller shall not be responsible for the cost of transporta- tion incurred in connection with the repair or replace- ment of these products. Penn-Union does not assume any liability for the improper selection, repair, use or abuse of such tools. If in the Seller’s judgment the tool has been abused, tampered with, altered, or damaged by improper selection, repair or use, the above warranty is void. This warranty, and the Seller’s obligation hereunder, is in lieu of all other warranties, express, implied or statu- tory, including any warranties of merchantability and of fitness for a particular purpose, and all other obligations or liabilities, including incidental and consequential damages.
REPAIR AND WARRANTY CLAIMS
All claims must be sent to Penn-Union for inspection and authorization. A Return Materials Authorization (RMA) must be requested and issued before shipping tools to Penn-Union. An authorization can be requested by contacting Penn-Union by telephone (814) 734-1631, fax (814) 734-4946 or email (sales@penn-union.com). Please include all details of the claim including model number, description of issue, date of purchase and distributor through which the tool or accessory was purchased. Non-warranty repairs will be handled using this same procedure. Any repairs which exceed 50% of the cost of a new tool will be advised prior to repairs being made. All products will be returned to Penn-Union’s Edinboro, PA, USA facility.
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